PRIVACY POLICY
Version 1Last Updated: [09/08/2021]
Please read the following carefully to understand our views and practices regarding your Personal Data.
WE AT PELEX, INC. (“PELEX”)VALUE YOUR PRIVACY AND ARE COMMITTED TO KEEPING YOUR PERSONAL DATACONFIDENTIAL. WE USE YOUR DATA SOLELY IN THE CONTEXT OF PROVIDING YOU WITHFERTILITY AND WOMEN’S HEALTH TELEMEDICINE SERVICES VIA OUR WEB-BASED PLATFORM
THIS PRIVACY POLICY APPLIES TO PERSONALDATA PELEX COLLECTS FROM USERS OF THE PLATFORM AND ANY RELATED SERVICES (THE “SERVICES”).“PERSONAL DATA” INCLUDES ANY INFORMATION THAT CAN BE USED ON ITS OWN OR WITHOTHER INFORMATION IN COMBINATION TO IDENTIFY OR CONTACT ONE OF OUR USERS.WE BELIEVE THAT TRANSPARENCY ABOUT THE USE OF YOUR PERSONAL DATA IS OF UTMOSTIMPORTANCE. IN THIS PRIVACY POLICY, WE PROVIDE YOU DETAILED INFORMATION ABOUTOUR COLLECTION, USE, MAINTENANCE, AND DISCLOSURE OF YOUR PERSONAL DATA. THEPOLICY EXPLAINS WHAT KIND OF INFORMATION WE COLLECT, WHEN AND HOW WE MIGHT USEYOUR PERSONAL DATA, HOW WE PROTECT PERSONAL DATA, AND YOUR RIGHTS REGARDINGYOUR PERSONAL DATA.
SOME OF THE PERSONAL DATA WECOLLECT AND TRANSMIT MAY BE CONSIDERED “HEALTH DATA” (data related to a Your physical or mental health), “Protected Health Information” or “PHI” (information that relates to Your past, present, or future physical or mental health or condition(s); the provision of health care to You; or the past, present, or future payment for the provision of health care to You), OR MEDICAL RECORDS AS DEFINED BY STATE LAW.THEREFORE, OUR PRIVACY PRACTICES ARE INTENDED TO COMPLY WITH THE HEALTHINSURANCE PORTABILITY AND ACCOUNTABILITY ACT (“HIPAA“) AND STATE LAWRELATED TO THE USE AND DISCLOSURE OF MEDICAL RECORDS, WHERE APPLICABLE. FORADDITIONAL INFORMATION RELATED TO HOW WE USE AND DISCLOSE YOUR HEALTH DATA, PHI,OR MEDICAL RECORDS DATA PLEASE CONTACT OUR DATA PRIVACY OFFICER AT Catherine@pelexmed.com.
BY SUBMITTING YOUR PERSONAL DATATHROUGH THE PLATFORM, YOU ARE ACKNOWLEDGING THAT YOU HAVE READ AND AGREE TO THETERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE, PLEASE DO NOT SUBMIT ANYPERSONAL DATA TO US AND IMMEDIATELY CEASE USE OF THE SERVICES.
PLEASE NOTE THAT WE OCCASIONALLY UPDATE THIS PRIVACY POLICY AND THAT IT IS YOURRESPONSIBILITY TO STAY UP TO DATE WITH ANY AMENDED VERSIONS. IF WE MODIFYTHIS PRIVACY POLICY, WE WILL POST A LINK TO THE MODIFIED TERMS ON OUR WEBSITEAND NOTIFY YOU VIA THE EMAIL ADDRESS YOU HAVE PROVIDED TO US. YOU CAN STORETHIS POLICY AND/OR ANY AMENDED VERSION(S) DIGITALLY, PRINT IT, OR SAVE IT INANY OTHER WAY. ANY CHANGES TO THIS PRIVACY POLICY WILL BE EFFECTIVE IMMEDIATELY UPON PROVIDINGNOTICE, AND SHALL APPLY TO ALL PERSONAL DATA WE MAINTAIN, USE, AND DISCLOSE. IFYOU CONTINUE TO USE THE SERVICES FOLLOWING SUCH NOTICE, YOU ARE AGREEING TO THOSE CHANGES.
If You have any questions or concerns after reading this Privacy Policy, please do not hesitate to contact Us at info@pelexmed.com. We appreciate Your feedback.
If at any point You no longer agree to the use and disclosure of Personal Data, as described in this Privacy Policy, You can delete Your account by contacting info@pelexmed.com. You may request removal of your personal Data from our Services by contacting our Data Privacy Officer at Catherine@pelexmed.com.
Responsible Entity Pelex (“We”, “Us”, the “Company”) is the controller of Your Personal Data and may process this data in accordance with this Privacy Policy. If We are processing Personal Data on behalf of a third party that is not an agent or affiliate of Company, the terms of this Privacy Policy do not apply—instead, the terms of that third party’s privacy policy will apply. You can contact Us with any questions about our Privacy Policy at info@pelexmed.com.
Links to Other Sites
Our Platform may contain links to websites and services that are owned or operated by third parties (each, a “Third-party Service”). Any information that You provide on or to a Third-party Serviceo r that is collected by a Third-party Service is provided directly to the owner or operator of the Third-party Service and is subject to the owner’s or operator’s privacy policy. We’re not responsible for the content, privacy or security practices and policies of any Third-party Service. To protect Your information, We recommend that You carefully review the privacy policies of all Third-party Services that You access.
What Personal Data do we collect?
The types of Personal Data We collect are described below.
Demographic Data
We collect demographic information, such as Your name, birth year, gender, height, weight, phone number, and email address. Primarily, the collection of Your Personal Data assists us in creating Your User Account, which You can use to securely to receive the Services.
Payment Data
If You request that we retain payment information on our Platform, We may require that You provide to Us Your financial and billing information, such as billing name and address, creditcard number or bank account information.
How will We use Your Personal Data?
We process Your Personal Data based on legitimate business interests, the fulfillment of Our Services to You, compliance with Our legal obligations, and/or Your consent. We only use or disclose Your Personal Data when it is legally mandated or where it is necessary to fulfill those purposes described herein. Where required by law, we will ask for your prior consent before doing so.
Specifically, we process Your Personal Data for the following legitimate business purposes:
· To fulfill our obligations to You under the Terms of Use;
· To communicate with You about and manage Your User Account;
· To properly store and track Your data within our system;
· To respond to lawful requests from public and government authorities, and to comply with applicable state/federal law, including cooperation with judicial proceedings or court orders;
· To protect Our rights, privacy, safety or property, and/or that of You or others by providing proper notices, pursuing available legal remedies, and acting to limit Our damages;
· To handle technical support and other requests from You;
· To enforce and ensure your compliance with Our Terms of Use or the terms of any other applicable services agreement We have with You;
· To manage and improve Our operations and the Platform, including the development of additional functionality;· To manage payment processing;
· To keep Our Platform safe and secure for You and for Us;
· To send You information about changes to our terms, conditions, and policies;
· To allow Us to pursue available remedies or limit the damages that We may sustain; and
· To enable you to connect with (or share Personal Data with) Your healthcare provider(s) and third-party users.
Where is your Personal Data processed?
Personal Data We collect through the Platform will be stored on secure servers in the United States. Personal Data may be transmitted to third parties, which parties may store or maintain the data on their secure servers. These third parties are not permitted to transfer your Personal Data outside of the United States.
Will We share your Personal Data with anyone else?
Yes, with healthcare provider(s) with whom you choose to allow Us to share such Personal Data via the Platform. We will share information you enter into the Platform, as well as any reports generated by the Services based on the information you enter, with healthcare provider(s) or third parties with whom you choose to allow Us to share such information. If, at any point, you want to deny access to one or more third parties, you can do so by emailing info@pelexmed.com.
Yes, with third parties that help us power our Services We have a limited number of service providers and other third parties (“Business Partners”) that help Us run various aspects of Our business. These Business Partners are contractually bound to protect Your Personal Data and to use it only for the limited purpose(s) for which it is shared with Us. Business Partners’ use of Personal Data may include, but is not limited to, the provision of services such as data hosting, IT services, customer service, and payment processing.
Yes, with third parties and the government when legal or enforcement issues arise We may share Your Personal Data, if reasonable and necessary, to (i) comply with legal processes or enforceable governmental requests, or as otherwise required by law; (ii) cooperate with third parties in investigating acts or omissions that violate this Privacy Policy or the Terms of Use; or (iii) bring legal action against someone who may be violating the Terms of Use or who may be causing intentional or unintentional injury or interference to the rights or property of Pelex or any third party, including other users of Our Services.
Yes, with third parties that provide advisory services We may share your Personal Data with third parties that provide use services, including but not limited to, Our lawyers, auditors, accountants, or banks, when We have a legitimate business interest in doing so.
Yes, with third parties in the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of Pelex’s corporate entity, assets, or stock (including in connection with any bankruptcy or similar proceedings) If We share Your Personal Data with a third party other than as provided above, You will be notified at the time of data collection or transfer, and You will have the option of not permitting the transfer.
How long do We retain Personal Data?
We will retain Your Personal Data for as long as You maintain a User Account and up to ten (10) years after the account is closed. The exact period of retention will depend on the type of Personal Data, Our contractual obligation to You, and applicable law. We keep Your Personal Data for as long as necessary to fulfill the purpose for which it was collected, unless otherwise required or necessary pursuant to a legitimate business purpose outlined in this Privacy Policy. At the end of the applicable retention period, We will remove Your Personal Data from our databases and will request that our Business Partners remove Your Personal Data from their databases. If there is any data that We are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further processing of such data.
NOTE: Once we disclose your Personal Data to third parties, we may not be able to access that Personal Data any longer and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures. Written requests for deletion of Personal Data other than as described should be directed to our Data Privacy Officer by emailing Catherine@pelexmed.com.
How do We protect Your Personal Data?
We are committed to protecting the security and confidentiality of Your Personal Data. We use a combination of reasonable physical, technical, and administrative security controls to maintain the security and integrity of Your Personal Data, to protect against any anticipated threats or hazards to the security or integrity of such information, and to protect against unauthorized access to or use of such information in our possession or control that could result in substantial harm or inconvenience to You. However, internet data transmissions, whether wired or wireless, cannot be guaranteed to be 100% secure. As a result, We cannot ensure the security of information You transmit to Us. By using the Services, You are assuming this risk.
Safeguards
We store Your Personal Data on secure servers, and protect this data using a combination of technical, administrative, and physical security safeguards, such as authentication, encryption, backups, and access controls. If We learn of a security concern, We may attempt to notify You and provide information on protective steps to mitigate any potential harm, if available, through the email address that You have provided to Us. Depending on where You live, You may have a legal right to receive such notices in writing.
You are solely responsible for protecting information entered or generated via the Platform that is stored on Your device and/or removable device storage. We have no access to or control over Your device’s security settings, and it is up to You to implement any device level security features and protections You feel are appropriate (e.g.,password protection, encryption, remote wipe capability, etc.). We recommend that You take any and all appropriate steps to secure any device that You use to access Our Services.
NOTWITHSTANDING ANY OF THE STEPSTAKEN BY US, IT IS NOT POSSIBLE TO GUARANTEE THE SECURITY OR INTEGRITY OF DATATRANSMITTED OVER THE INTERNET. THERE IS NO GUARANTEE THAT YOUR PERSONAL DATAWILL NOT BE ACCESSED, DISCLOSED, ALTERED, OR DESTROYED DESPITE THE IMPLEMENTATIONOF OUR PHYSICAL, TECHNICAL, OR ADMINISTRATIVE SAFEGUARDS. THEREFORE, WE DO NOTAND CANNOT ENSURE OR WARRANT THE SECURITY OR INTEGRITY OF ANY PERSONAL DATA YOUTRANSMIT TO US AND YOU TRANSMIT SUCH PERSONAL DATA AT YOUR OWN RISK.
In instances where you have authorized the Company to use and disclose your Personal Data for certain purposes, you may withdraw your consent in the future. You may withdraw your consent by sending your request in writing to: info@pelexmed.com or 931 Douglass Dr.., Mclean, VA22101. Please note that your withdrawal will not be effective until We receive your request, and will not apply to uses and disclosures that We have already made in reliance on your consent.
How can You Protect Your Personal Data? In addition to securing Your device, as discussed above, We will NEVER send You an email requesting confidential information such as account numbers, usernames, passwords, or social security numbers, and You should NEVER respond to any email requesting such information. If You receive such an email that looks like it is from Us, DO NOT RESPOND to the email and DO NOT click on any links and/or open any attachments in the email, and notify Pelex support at info@pelexmed.com. You are responsible for taking reasonable precautions to protect Your user ID, password, and other User Account information from disclosure to third parties, and You are not permitted to circumvent the use of required encryption technologies. You should immediately notify Us at info@pelexmed.com if You know of or suspect any unauthorized use or disclosure of Your user ID, password, and/or other User Account information, or any other security concern.
Your rights You have certain rights relating to your Personal Data, subject to local data protection laws. These rights may include:
· to access Your Personal Data held by Us;
· to erase/delete Your Personal Data, to the extent permitted by applicable data protection laws;
· to receive communications related to the processing of Your personal data that are concise, transparent, intelligible and easily accessible;
· to restrict the processing of Your Personal Data to the extent permitted by law (while we verify or investigate Your concerns with this information, for example);
· to object to the further processing of Your Personal Data, including the right to object to marketing;
· to request that Your Personal Data be transferred to a third party, if possible; and
· to receive Your Personal Data in a structured, commonly used and machine-readable format.
Where the processing of Your Personal Data by Pelex is based on consent, You have the right to withdraw that consent without detriment at any time or to exercise any of the rights listed above by emailing our Data Privacy Officer at Catherine@pelexmed.com.
If you are a California resident, the California Consumer Privacy Act (“CCPA”) may apply to you. To the extent it applies, please see the CCPA attachment.
How can You update, correct, or delete Personal Data?
You can change your email address and other contact information by emailing info@pelexmed.com. If you need to make changes or corrections to other information, you may contact our Data Privacy Officer at Catherine@pelexmed.com. Please note that in order to comply with certain requests to limit use of Your Personal Data, We may need to terminate Your account and Your ability to access and use the Services, and You agree that We will not be liable to You for such termination or for any refunds of prepaid fees paid by You. You can deactivate your account by contacting Pelex at info@pelexmed.com.
Although We will use reasonable efforts to do so, You understand that it may not be technologically possible to remove from Our systems every record of Your Personal Data. The need to back up Our systems to protect information from inadvertent loss means a copy of Your Personal Data may exist in a nonerasable form that will be difficult or impossible for Us to locate or remove.
Can You “OPTOUT” of receiving communications from Us? We pledge not to market third party services to You without Your consent. We only send emails or SMS text messages to You regarding Your account unless We have Your express consent todo so. You can choose to filter these emails using Your email client settings, but We do not provide an option for You to opt out of these emails. If you consent to Our sending you marketing or other commercial emails or SMS text messages not related to your account and services, we will provide you with the option to opt out of such marketing emails and SMS text messages within the applicable message.
Information submission by minors We do not knowingly collect Personal Data from individuals under the age of 18. Our Services are not directed to individuals under the age of 18. We request that these individuals not provide Personal Data to Us. If We learn that Personal Data from users less than 18 years of age has been collected, We will deactivate the account and take reasonable measures to promptly delete such data from our records. If You are aware of a user under the age of 18 using the Platform, please contact Us at info@pelexmed.com.
If You are a resident of California under the age of 18 and have registered for an account with Us, You may ask Us to remove content or information that You have posted to Our Platform.
Contact Us
If You have any questions aboutthis Privacy Policy, please contact Us by email at info@pelexmed.com or pleasewrite to: 931 Douglass Dr., Mclean, VA 22101. Please note that emailcommunications are not always secure; so please do not include sensitiveinformation in Your emails to Us. To comply with state law, the user must be able to save or print this Policy.